Privacy Information

 

Dräger is committed to protecting the privacy rights of everyone whose personal data is processed by Dräger. Therefore, in this privacy information we answer the most important questions about the nature, scope and purpose of the processing of your data

 

This Policy applies to the websites www.safetyshop.draeger.com/en_sg and to the websites of all companies affiliated with Dräger who are referring to this Policy on their websites. It does not apply to Dräger websites, offers and functionalities that refer to their own Privacy Policy.

 

The Draeger Singapore Pte Ltd is the data controller (“Dräger” or “we”) as defined under Data Protection law. Notwithstanding the above, the Dräger company responsible for the provision of goods or services is the Dräger company that is your contractual partner for the provision of the goods or services within the meaning of data protection law. Information on the relevant Dräger company can be found in the conditions for the provision of the respective goods or services.

 

Whom can I contact at Dräger if I have any questions about data protection?

 

Please feel free to contact our Group Data Protection Officer with your questions about the processing of your personal data and to request information, correction, or deletion by e-mail: dataprivacy@draeger.com or by mail:

 

Drägerwerk AG & Co. KGaA
Group Data Protection Officer
Moislinger Allee 53-55
23558 Lübeck
Germany

 

 

How does Dräger process data from me?

 

When you visit our website, we process personal data that your browser transmits to our server. This data (so-called log files) is technically necessary to display our website and to ensure stability and security.

 

Log files record the following data:

 

·         IP address

·         Date and time of the request

·         Time zone difference from Greenwich Mean Time (GMT)

·         Content of the request (specific page)

·         Access status/HTTP status code

·         Amount of data transferred in each case

·         Web page from which the request comes

·         Browser

·         Operating system and its interface

·         Language and version of the browser software

 

The processing based on our legitimate interest in the trouble-free operation of our website. The data is stored for a period of up to 14 days and then automatically deleted or anonymized.

 

We also process personal data that you voluntarily share with us as part of a contract, a survey, in the processing of your request, or your registration, or when you log in.

 

We collect and process your data exclusively for predefined purposes. These may result from technical necessities, contractual requirements or explicit user requests. In addition, we only use your data if you have given us your prior consent.

Further information on the storage, processing and purpose of the respective collection can be found below and, where applicable, additionally in the instructions for use of the individual web offers.

 

When does Dräger process my personal data?

 

Registration

Some of our web offers are located in closed user areas, for which a registration with login is necessary ("user account"). The user is authenticated via such a login. Authorizations can be assigned to the user account, e.g. access for the respective functions is controlled via this.

 

To create a user account, certain mandatory information is required in order to be able to create the user account in our online user data administration, which is determined from the registration form of the respective application. In addition, further voluntary information can be provided. Which of the details are mandatory in each case can be seen from the correspondingly marked mandatory fields. This includes for example: last name, first name, related company, country, business contact e-mail address and business contact telephone number.

 

When you send us the completed registration form, you will receive an e-mail from us verifying the e-mail address used in order to complete the registration and create your user account.

 

We process your personal data in connection with your user account to provide our services and to protect our legitimate interests. Our legitimate interest is to be able to offer the service to our users and to avoid disruptions and fraud attempts.

 

You can change or delete your data in your user account at any time. If you delete your user account, we will also irrevocably remove all permissions attached to the account and delete your personal data collected in connection with the user account, unless there is a legal or contractual obligation to retain it. In the event of such retention obligations, we will restrict processing to the extent possible.

 

We carry out the registration and user administration using the following service providers:

- Okta Inc ("Okta ID") seated in the USA.

 

Provision of goods or services

When you order goods or services from Dräger, we use the personal data you provide to us to process your order or deliver the requested goods. We may also use the personal data you provided to carry out the necessary steps prior to concluding the contract, answer your related questions, send shipping and billing information and processing or providing of customer feedback and support.

 

For this purpose, we process in particular the following information as part of the purchasing process, which may be personal data: Company name (including customer number), surname, first name, business contact e-mail address, business contact telephone number.

 

In order to technically process your personal data, Dräger uses external service providers and contract processors to provide goods or services. These include, for example, operators of eLearning platforms and web shops. You will find more detailed information in the applicable terms of use or general terms and conditions.

 

Depending on which payment service provider you select in the order process, we will pass on the payment data collected for this purpose to payment service providers commissioned by us or to the selected payment service for the processing of payments. In some cases, the selected payment service providers may also collect this data from you themselves, if you open an account there. In this case, you must log on to the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.

 

 

 

E-mail marketing

Have you signed up for one of our newsletters or stated your interest in information from Dräger in another context (e.g., when filling out a contact form)? If this is the case, we are then able to use your e-mail address to send you information (e.g., invitations to events, webinars, or product information) on the basis of your interests. You may object to the use of your data at any time if you are no longer interested in our information. To do so, simply click the “Cancel” link in the respective newsletter. The legal basis for the processing of this data is the declaration of consent given by you.

 

Contacting you

Have you used one of our contact forms to request information about products and services from Dräger? Generally speaking, we use the data you state in the form to process your request. You can also give us your separate consent before sending your contact request if you are also interested in additional information, such as invitations to events, webinars, or product information. 

 

Website optimization

Our objective is to further improve our website for you. To this purpose, we use various web analysis tools that provide us with answers to certain questions, such as: Which of our pages did you visit? Which links did you click on? A list of these tools can be found at: "What services does Draeger use on the website?".

 

Insofar as personal data is processed, this processing is based on our legitimate. Our legitimate interest results from the following purposes of data collection: ensuring a smooth connection setup, ensuring a comfortable use of our website and/or application, and analyzing system security and stability.

 

 

Customer satisfaction surveys

Have you recently purchased a Dräger product, sent in a repair or made a request for a service? We are very interested in finding out whether you were satisfied with the service we provided and whether we can do anything differently in the future. We therefore use the contact data shared in this context to contact a group of customers selected at random following our interaction with them. To contact customers, Dräger may sometimes use external service providers with whom corresponding data protection agreements are in place.

 

The legal basis for the processing of this data is our legitimate interest. Our legitimate interest is derived from the following purposes of data collection: determining the satisfaction of current Dräger customers following the purchase or repair of a Dräger product. Since you are already a Dräger customer at that time, we presume that you agree to us contacting you to find out whether you are satisfied with us.

 

 

Does Dräger use cookies?

 

In order to make our offer as user-friendly as possible, we also use so-called cookies and similar technologies, as do many other companies.

 

What are cookies?

Cookies are small text files that your browser automatically creates and that are stored on your end device (e.g. laptop) when you visit our website. Information is stored in the cookie that arises in each case in connection with the specific end device used. However, this does not mean that we gain direct knowledge of your identity. The use of cookies serves to make the use of our offers continuously more pleasant and suitable for you. For example, we use so-called session cookies to recognise that you have already visited individual pages of our website. This enables you, for example, to place individual products that you find on our website in your shopping basket without having to create a customer account or be logged into one. The session cookies are automatically deleted after you leave our website. In addition, we also use so-called temporary cookies for the purpose of user-friendliness, which are stored on your end device for a certain fixed period of time. As soon as you visit our website again, it is automatically recognised that you have already been with us and which entries and settings you have made so that you do not have to enter them again. Usually the temporary cookies are deleted after 30 days. In addition to our own cookies, we also use cookies from third-party providers (so-called third-party-cookies) to statistically record the use of our website and to evaluate it for the purpose of optimising our offer for you, as well as to display information and advertising tailored specifically to you. These cookies also enable us to recognise that you have already been to our website when you visit it again. These cookies are automatically deleted after a set period of time. We explain the individual cookies from third-party providers we use in more detail in the following points.

 

Cookie-Settings

Most browsers accept cookies automatically. However, you can also set your browser so that no cookies are stored on your end device or a message always appears before a new cookie is created In addition, you have the option of deciding for yourself which non “Technically required” cookies you wish to accept and which you do not wish to accept via the Cookie-Settings link in the footer.

 

You can change these settings at any time and also deactivate already activated cookies by selecting and deselecting the individual cookie groups, e.g. "Functional", "Statistics" or “Marketing”, and thus revoke any consent you may have given. In this way, the use of cookies becomes transparent for you. Please note, however, that the deactivation of certain cookie groups or the complete deactivation of cookies may mean that you cannot use all the functions of our website without restriction.

 

The processing of personal data collected by means of cookies, which are technically necessary for the provision of our offers, is carried out on the basis of our legitimate interest in the trouble-free provision of our offers on our website. Otherwise, we process your personal data in connection with cookies (in particular for the provision of certain functionalities, for analysis and advertising purposes and in connection with the third-party providers described below) only if you have given us prior consent to do so. The processing is for the purpose of advertising, market research and the design of our website to meet your needs

 

 

 

Which services does Dräger use on the website?

When you visit our website, information about its use is automatically collected. This information is important to Dräger because it is the only way for us to find out what content on our websites is interesting to you and how we can continue to improve our services for you in the future. To do so, we use the following:

 

Google Tag Manager

We use the Google Tag Manager of Google Ireland Limited ("Google Tag Manager") on our website. The Google Tag Manager is used to manage our website tags via an interface. The Google Tag Manager is a domain to which the IP address of the website user is transmitted for technical reasons. The Google Tag Manager then triggers other tags, which in turn may collect data.

 

The legal basis for the transmission of the IP address is our legitimate interest in managing our website services and triggering other tags. Further information on data processing can be found at: https://support.google.com/tagmanager/answer/7157428.

 

Adobe Analytics

This website uses the web analytics service Adobe Analytics to evaluate user access to this website. For the analysis, cookies are stored on your terminal device and information is collected about it, which is also stored on servers of our contract processor Adobe Systems Software Ireland Limited, located at 4-6 Riverwalk, Citywest Business Park 0000 Dublin 24, Ireland ("Adobe").

 

The information stored on Adobe servers cannot be directly linked to a specific person because Adobe Analytics is used with the settings "Before Geo-Lookup: Replace visitor's last IP octet with 0" and "Obfuscate IP-Removed". The setting "Before Geo-Lookup: Replace visitor's last IP octet with 0" ensures that the IP address is anonymized by replacing the last octet of the IP address with zeros before this so-called geolocation. The approximate location of the user is added to the tracking packet that still contains the full IP address for statistical analysis. Before the tracking packet is stored, the IP address is then replaced with a single fixed IP address - this is called a generic IP address - if the "Obfuscate IP -Removed" setting is configured. This means that the IP address is no longer included in a stored record.

 

We only use Adobe Analytics in connection with your personal data if you have given us your express consent in advance. Your consent is also the legal basis for the use of Adobe Analytics. You can decide yourself about the setting of cookies as described above in your Cookie-Settings on our website and, in particular, deactivate already activated cookies from Adobe Analytics by deselecting the cookie group "Statistics" and thus revoking your consent. In addition, you can also disable the setting of cookies altogether in your browser settings. Your personal data collected in connection with Adobe will be deleted or anonymized after 24 months.

 

Data processing by Adobe Analytics is governed by Adobe's privacy policy. Learn more about Adobe Analytics' privacy policy at https://www.adobe.com/privacy/policy.html.

 

HubSpot

For our online marketing activities, we use HubSpot, an integrated software solution from HubSpot, Inc, 25 First Street, Cambridge, MA 02141 USA or HubSpot European Office, Ground Floor, Two Dockland Central, Guild Street, Dublin 1, Ireland ("HupSpot") that allows us to cover a wide range of aspects, including:

 

·         e-mail marketing (newsletter, banner and automated e-mails, e.g. to provide downloads)

·         social media publishing and reporting

·         reporting (e.g., sources of traffic, access, etc.)

·         contact management (e.g., user segmentation and customer relationship management)

·         landing pages, blogs, and contact forms

·         services (live-chat, chat-bots, ticket system, polls, knowledge databases)

 

We have linked the chat functions with our Facebook chat account. When you interact with us using the chat feature, the profile name and message history are transferred to our account on HubSpot.

 

In addition, we use HubSpot's tracking tool for our online marketing activities on our website with your consent. HubSpot uses cookies to enable an analysis of your use of the website by us. HubSpot evaluates the collected information (e.g. IP address, timestamp, geographical location, type of browser, duration of visit and pages viewed) on our behalf so that we can generate reports about the visit and the pages visited. Information collected by HubSpot and the content of our website is stored on servers of HubSpot's service providers.

 

In addition, we use the meetings function of HubSpot to effectively and easily arrange appointments with you. For this purpose, free times of our participating employees are shown to you. You can select your preferred appointment time and arrange it with a staff member via "Confirm meeting". For this purpose, we process your first and last name as well as your business e-mail address. As soon as you press the "Continue" button in "Confirm meeting", you will receive a corresponding confirmation e-mail from us.

 

The legal basis for the processing is your consent, which you can revoke at any time by deselecting the cookie group "Marketing" with effect for the future. The cookies and the personal data collected in the context with the HubSpot tracking tool will be deleted or anonymized after 13 months at the latest.

 

We also use the "HubSpot Audiences" function to create target groups for advertising measures. For this purpose, we create target groups based on the input of website visitors, existing target groups and HubSpot contacts. The legal basis for the processing is your consent, which you can revoke at any time with effect for the future by deselecting the cookie group "Marketing". The cookies and the personal data collected in this context will be deleted or anonymized after 13 months at the latest.

 

For more information about privacy, see HubSpot's Data Privacy Policy at https://legal.hubspot.com/privacy-policy, Cookie Policy at https://legal.hubspot.com/cookie-policy, and HubSpot's Knowledge pages at https://knowledge.hubspot.com/privacy-and-consent/what-cookies-does-hubspot-set-in-a-visitor-s-browser.

 

Does Dräger share my data with others?

Dräger reserves the right to share the data you transmit to us with our subsidiaries and specialist retailers (dealers) throughout the world. However, we share it only if doing so is necessary to process your data for its intended purpose.

Dräger sometimes uses external service providers for the technical processing of your data. We may transmit and process your data outside the country in which you reside or in one of the countries in which Dräger, its subsidiaries, specialist retailers (dealers), or service providers and suppliers operate. Contractual obligations to comply with the provisions under data protection law are in place within the company and in our dealings with our specialist retailers (dealers), service providers, and suppliers.

 

How long is personal data stored?

In principle, we store personal data as long as this is necessary for the purpose of processing or we have a legitimate interest in this storage and your interests in not continuing the storage or processing do not outweigh. This means that we generally only store your data for as long as this is necessary to provide our website and the associated services, or we are legally obliged to store this data. We also delete personal data without any action on the part of the respective data subject as soon as it is no longer required for the processing purpose or the storage is otherwise legally inadmissible.

 

As a rule

·         the data is deleted or anonymized after the period of time specified above for the respective data processing or website function described in more detail;

·         the data processed in connection with a business relationship (in particular in connection with products ordered from us) will be deleted after expiry of the statutory retention periods; and

·         the data processed in connection with the customer account will be deleted upon deletion of the respective customer account, unless further storage is required to comply with legal or contractual retention periods in connection with the respective business relationship.

 

Those personal data that we have to store to fulfil retention obligations will be stored until the end of the respective retention obligation. Insofar as we store personal data exclusively for the fulfilment of retention obligations, the processing in this regard is generally restricted so that it can only be accessed if this is necessary with regard to the purpose of the retention obligation.

 

What rights do I have as a data subject?

The data protection laws in the jurisdiction in which you reside may entitle you to specific rights in relation to your personal data. If the legal requirements are met, you as a data subject may have various rights against us, which we would like to inform you about in more detail below

 

In order to exercise these rights, you can simply contact our Group Data Protection Officer, whose contact details are provided above, or conveniently use the technical means provided by us.

 

Right of access

You have the right to receive information from us about whether and what data we process about you. This includes, among other things, information about how long and for what purpose we process the data, where it comes from and to which recipients or categories of recipients we transfer it. In addition, we may provide you with a copy of this data.

 

Right to rectification

As a data subject, you have the right to request that we rectify information about you that is not or no longer accurate without undue delay. In addition, you can request that we complete your incomplete personal data. If required by law, we will also inform third parties about this correction if we have transferred your data to them.

 

Right to erasure (so-called "right to be forgotten")

As a data subject, you have the right to request that we erase your personal data without delay if one of the following reasons applies:

·         Your data is no longer necessary for the purposes for which it was collected or otherwise processed, or the purpose has been achieved;

·         You revoke consent and there is no other legal basis for the processing;

·         You object to the processing and there are no overriding legitimate reasons for the processing; in the case of use of personal data for direct marketing, a sole objection by you to the processing is sufficient;

·         your personal data have been processed unlawfully;

·         the erasure of your personal data is necessary for the purposes of complying with a legal obligation under Union or Member State law to which we are subject.

Please note that your right to erasure may be restricted by legal provisions.

 

Right to restriction of processing (blocking)

As a data subject, you also have the right to request us to restrict the processing of your personal data if one of the following conditions is met:

·         You dispute the accuracy of your personal data for a period of time that allows us to verify the accuracy of the personal data;

·         The processing is unlawful and you object to the erasure of the personal data and request instead the restriction of the use of your personal data;

·         We no longer need your personal data for the purposes of processing, but you need it for the assertion, exercise or defense of legal claims; or

·         You have objected to the processing as long as it has not yet been determined whether our legitimate grounds prevail over yours.

If you have obtained a restriction of processing in accordance with the above list, we will inform you before the restriction is revoked.

 

Right of withdrawal for consents

You may withdraw any consent given to us at any time with effect for the future. This withdrawal can be made in the form of an informal communication to the above contact addresses or via the technical means provided by us for this purpose. If you withdraw your consent, this will not affect the lawfulness of the data processing carried out up to that point.

 

Right to data portability

As a data subject, you have the right to receive personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format and to transfer this data to others. The exercise of this right does not affect your right to erasure.

 

Right to lodge a complaint with a supervisory authority

If you have the opinion that the processing of your data by us violates applicable data protection law, you have the right to lodge a complaint with one of the competent supervisory authorities, i.e. in particular the respective supervisory authority in the member state of your place of residence, your place of work or the place of the alleged data protection violation.

 

 

Changes to our Data Protection Policy

 

You are currently reading the privacy policy version 6.3 as of 05/2025.

 

Dräger may update the privacy policy at any time if...

·         ... we introduce new products or services 

·         ... Internet procedures change 

·         ... Internet and IT security technology develops further 

·         ... new legal requirements exist. 

 

We therefore reserve the right to change or extend the data protection declaration as required. We will publish the revised version here. It will then apply to future use of our website. You should call up the data protection declaration regularly to find out about the current status. This does not imply any change of purpose in the use of data already stored. 

 

All information contained on our website has been checked with great care. However, we do not guarantee that the contents of our web pages are correct, complete and up-to-date at all times.