Registration and account info
Who can order in the shop?
The ordering process in the shop is only available for registered customers. If you already have a Draeger customer number, you can register via "Sign Up”.
How can I register?
If you already have an existing Draeger customer number, you can easily register via "Sign up”. Please note: The registration validation process can take up to 2 working days.
I registered in the shop - how long does it take until my account is activated and I can place an order?
Each account registration gets validated by a Draeger employee, to ensure that you can see your company’s cost, it can take up to 48 hours during weekdays until your account is released. As soon as you can use the shop you will get an email notification.
Is there only one user account per company in the shop?
The user accounts are personalized accounts assigned to the company where you work. Any employee allowed to order in the shop can create their own user account via the "Sign In" function. We recommend that each user creates a personalized account - this also ensures that emails and notifications are directed to the correct person.
How can I change the email address of an existing user account?
Every user should create and use a personalized account. Email addresses can not be changed, a new account should be created and the old account should be deleted for privacy reasons. Please contact Draeger customer service if you need support in deleting accounts.
How do I close my web shop account and delete my data from the system?
The e-mail that you use to log into the shop is also your Draeger ID for many other Draeger applications. If you want to close only your shop account but still use other Draeger applications, please contact Draeger customer service.
Ordering and Delivery
When will the order be delivered?
The delivery time depends on the chosen products and the chosen shipping option; thus, no general answer can be given. You can check the delivery date for your cart in the checkout where the date will be calculated based on the contents.
Will the delivery date be shown in the shop?
Yes, the delivery date is calculated at checkout based on the products and delivery method you have chosen.
Is it possible to view my order history?
Yes, under “Orders” it is possible to view the order history. All orders for the company will be visible.
Will I be able to track my order?
We provide a functionality to track your parcel as soon as it is shipped to ensure that you are always up to date where your parcel is. You only need your customer reference number such as the Draeger order number track.draeger.com.
Products
Why are quantity or packaging units automatically adjusted in the shop?
A packaging unit is the smallest unit in which a product is shipped. If several products are in a package, the order quantity information will be adjusted in the Shop to automatically indicate the minimum quantities that can be ordered (and multiples of minimum quantity).
Why is the product range not complete?
It is not our intent that all products are available in the WebShop. However, if there is something that you are missing, please contact Draeger customer service.
Why are the prices hidden or zero?
Prices can only be viewed by logged in users in the shop. If you are already logged in and still cannot see prices, please contact Draeger customer service.
What kind of prices do I see in the shop?
If you are logged in to the shop, you will be able to see your company specific prices and conditions based on your current price agreements with Draeger.
If you have any additional questions which are not answered here or would like to have a general overview of the shop.
Please find here a documentation on how the shop works in general. In case of any unanswered questions, please contact Draeger customer service. We are always happy to help!