How can I register as a customer in the DrägerShop?

How can I register as a customer in the DrägerShop?

Users who are already a customer of Draeger and have a SAP customer number can apply for a user account for the online shop via the registration form in the DrägerShop if they are in scope of your specific shop solution. Customers without a SAP customer number can also complete the registration form if this functionality is available in your country. For Credit Card Customers, once the customer has completed the registration form and has confirmed the entry of their data by clicking in the confirmation e-mail, the account is immediately set up in the DrägerShop and can be used for ordering with list prices. They will have access to the product portfolio with payment by credit / debit card.

When registering, a message "E-mail address is already in use" is displayed. What can I do to register anyway?

The message means that there is already a user in the DrägerShop under this e-mail address. Have you registered in the past? Then simply use the "Forgot Password" function to set a new password and you can log in to the DrägerShop.

Who can order in the DrägerShop?

The DrägerShop is only available to a specific customer scope. As an existing customer of Draeger, they will have their own SAP customer number.

How can I close my account in the DrägerShop and delete my data from the system?

Please send an email via the contact form to inform the shopmanagers that you do not longer wish to use the Drägershop. The closing of your account in the DrägerShop only affects the data in this system. If you have registered for further systems from Dräger (such as SAP) and have stored your data, these will not be deleted by the closing of the customer account in the DrägerShop. Once the account has been closed, you will no longer be able to use the DrägerShop with this account.

Is there only one user account per company in the DrägerShop?

The user accounts in the DrägerShop are personalized accounts that are assigned to a client. Any employee who orders in the DrägerShop can create their own user account via the "Customer Registration" function. We recommend that each user creates a personalized account - this also ensures that emails and notifications are sent to the person acting on them.

How do I log in to the DrägerShop?

In principle, the registration at the customer account in the DrägerShop works via your e-mail address and a personal password.

How can I change the email address of an existing user account?

Every user should create and use a personalized account. If a customer uses the user account of a colleague who has already left or a colleague who is now performing other tasks, it should be completely deleted for privacy reasons and the customer should create a new personal user account. This can be requested via the "Customer Registration" function in the DrägerShop. The user ID and email address are changed in the backend.

I use a customer account which I have taken over from a colleague - can I still use it for the new DrägerShop?

In the new DrägerShop, you use the e-mail address of the customer ID with which to log in to the customer account. This should be your personal email address, which you also have access to. Your e-mail address also allows you to change your personal password or assign a new one if you have forgotten yours. If you are currently working with the customer account of another person whose e-mails you do not have access to, please request your own customer account via the "Customer Registration" function in the DrägerShop or contact the DrägerShop team.

A customer registered in the DrägerShop - how long does it take until his customer account is activated and he can place an order?

Account / Invoice Customer: If the customer has completed the registration form and has also confirmed the entry of his data by clicking in the confirmation e-mail, the DrägerShop Team will receive a notification. The customer data will be validated and linked to the SAP invoice account. Afterwards the user account in the DrägerShop will be configured and activated. This can take a few days if the customer has to be created in SAP, for example.

When will the order be delivered?

If the goods are available in stock, shipping usually takes place within a few working days. This period is extended when the goods have to be produced or transferred from another warehouse. In urgent cases, an "express delivery" can be selected during the ordering process.

Will the delivery date be shown in the DrägerShop?

Usually we ship within 3-5 business days after receiving your order. If you choose Express Delivery in the checkout process, we ship within 1-2 business days. In case an article is not available for delivery within this time frame our customer, support team will contact you with further information on your delivery.

Is it possible to view a customer's order history?

In the backend you can see an overview of the previous orders of a customer. See training / documentation for backoffice. The customer himself can see his order history in the "My Account" section under "Order History" in the DrägerShop.

Why are quantity or packaging units automatically adjusted in the shop?

A packaging unit is the smallest unit in which a product is shipped. If several products are in a package, the order quantity information will be adjusted in the DrägerShop to automatically indicate the minimum quantities that can be ordered (and multiples of minimum quantity).

Why is the product range not complete?

The offer in the DrägerShop is based on items ordered by our customers in the online shop and depending on the selection of the country. Maybe the item you're looking for is no longer active and has been replaced by another item or it has not yet been added to the store catalog. Please contact the DrägerShop team and let them know which product you would like to order in the future via the DrägerShop.

Why are the prices hidden or zero?

Prices can only be viewed by logged in users in the DrägerShop.

Which prices can be viewed in the DrägerShop?

If the user is logged in to the DrägerShop, their individual prices and conditions are displayed in the Drägershop, as they are stored at Dräger in SAP.